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Satisfaction Survey for Residential Customers
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* Required Field
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When you first called The Bucket and I, your call was:
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Answered by an answering machine.
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Answered by a human being.
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If your call was answered by an answering machine, it was returned:
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It took longer than the next day to return my call.
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My call was never returned!
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If a human being answered your call, he/she was able to (check all that apply):
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Directly answer your questions.
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Schedule a call back from someone who was able to answer your
questions.
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Schedule a service call.
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Did you schedule a service call/appointment with us?
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Yes, and The Bucket and I was on available within 3 days.
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Yes, but The Bucket and I was not available within 3 days.
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No, The Bucket and I was too busy!
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No, I chose not to use this Service Provider.
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If you scheduled an appointment, was the Window Cleaner on time (within a 30
minutes to 1 hour window)?
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Yes, and he/she was on time.
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No, he/she wasn't on time, but called to say he/she would be late
or to re-schedule.
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No, he/she was late and never called to say he/she would be
late!
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The Window Cleaner never showed up!
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If The Bucket and I actually performed work for you, please read the
statements below and choose the number (where 1= Strongly Disagree and
5 = Strongly Agree) that best reflects how the statement applies to your
service experience:
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1) The Window Cleaner's appearance was clean and professional.
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2) The Bucket and I presented a clear, easy-to-understand written estimate or an
online estimate before the work was started.
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3) The final charge and completion date were reasonably close to the cost and
timeline provided in the written estimate.
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4) The Window Cleaner did an excellent job cleaning my windows.
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5) The Window Cleaner exhibited a friendly, positive attitude.
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6) You would use The Bucket and I again with the same window cleaner
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7)When are you interested in having your windows clean again?
(we will send you a reminder)
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Tell us more about your experience – positive or negative –
with The Bucket and I.
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*
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Your name:
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*
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Email:
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Invoice #:
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